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GIFT CARD FAQS

E-Gift Cards

 

Q: Where can I redeem an eGift?
A: At any participating domestic, non-theme park locations. You may also check on the Gift Cards section on the website under “See locations” which will provide you a list of participating restaurants.

Q: What do I do if the eGift Card is ‘declined’?
A: The transaction is declined if you try to redeem more than the value of the card, check the balance of your card.

Q: How do I check the balance of a card?
A: Digital cards will always have the correct balance displayed. In order to check balances of e-gift cards that are printed, you must go to: https://c.yiftee.com/check-gift-balance and simply enter the card number. Guests can also contact support@yiftee.com for more information.

Q: Does the eGift Card function as a ‘pre-paid’ credit card regarding automatic tipping hold-backs?
A: No. It can be redeemed for the full value.

Q: Since the eGift Card is like a Mastercard, can it be redeemed anywhere?
A: No. They can only be redeemed at participating locations.

Q: Is there a fee to purchase the eGift Card?
A: The gift sender pays $1.00 plus 5% of the gift value. The gift recipient gets 100% of the gift value.

Q: Can the eGift Card be used more than once?
A: Yes. They are multi-use and the current are always reflected on the digital voucher. Recipients receive monthly reminders to redeem.

Q: Do eGift Cards expire?
A: There is no expiration on the funds. We keep sending reminders for them to use it monthly the first year and quarterly after that. That said, the Mastercard image has an expiration date, just like your personal card does. If the card expires, the holder just has to click the link (on a digital card) or check balance (on a paper one) and we’ll automatically issue a new one with the remaining funds on it.

Q: Can I apply a refund to the eGift Card?
A: Yes. Refunds can be applied back to the original eGift card.

 

Plastic Cards

 

Q: Where can I redeem my Johnny Rockets Gift Card
A: At any participating locations.

Q: How can I find the balance on my Gift Card?
A: If the card is plastic with a magnetic strip on the back, you can check your balance at the number provided on the back of the card.
1-800-252-5353.

Q: Are your Gift Cards re-loadable?
A: We apologize as plastic cards are not reloadable.

Q: What should I do if my Johnny Rockets Gift Card is stolen?
A: Gift Cards are treated like cash. If they are lost, stolen or damaged, they cannot be replaced.

Q: Do I need to purchase a new Johnny Rockets Gift Card when my balance is used up?
A: Yes.

Q: Am I able to participate in special restaurant promotions if I purchase a Johnny Rockets Gift Card online?
A: Yes. Gift cards can be used on any Johnny Rockets food and beverage products.

Q: Is there a service fee of any unused balance on my Gift Card?
A:No there is no service fee for unused cards.

Q: Do your Gift Cards expire?
A: Plastic Gift Cards do not expire.

Q: Can I purchase multiple Gift Cards?
A: Yes, you can do this in person at a participating Johnny Rockets restaurant

Q: Can Gift Cards be refunded?
A: No, Gift Cards cannot be refunded.

Q: Can I order a Gift Card online and have it picked up at a restaurant?
A: No, you are not able to order a Gift Card online and pick it up at any location.

Q: Can I purchase a Gift Card over the phone?
A: No, you may not purchase a Gift Card over the phone.

TERMS & CONDITIONS:
Johnny Rockets Gift Cards are issued by Comdata Stored Value Solutions, Inc. on behalf of The Johnny Rockets Group, Inc. Your Johnny Rockets Gift Card can be used for making purchases at participating Johnny Rockets locations in the USA. The Gift Card has no value until activated. It cannot be redeemed or exchanged for cash. Treat your card like cash; if lost, stolen, or destroyed it cannot be replaced. The Johnny Rockets Group, Inc. and Comdata Stored Value Solutions, Inc. reserve the right to change these requirements at anytime. Use of your card constitutes acceptance of these terms and conditions.